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 Directory & General Information - (757) 664-4700 ------------------------------------------------------------------------------------------------------------------------------------------------------- 
for the Norfolk Police Department. The booking procedure entails the receiving of prisoners from the Norfolk Police Department, or any other law enforcement agency upon arrest. The booking process consists of taking what is commonly known as a "mug shot", fingerprints and any other matter that relates to the prisoner such as name, address, social security number and other pertinent information. Additionally, all property is taken from the prisoner, inventoried and a receipt is issued. 
classifying inmates, which uses a formal process for separating and managing inmates based upon Agency Mission, Classification Goals, Agency Resources and inmate custody and program needs. 
Whenever an inmate is transported from the jail, the Records office is made aware of the movement as verification must be made of all inmates leaving the confines of the jail and must be re-verified upon the inmate’s return. An inmate count is verified three times a day. 
maintenance of the Norfolk City Jail. The jail is subject to annual inspections by the Virginia Department of Corrections for certification on all Life, Health, and Safety Compliance Standards. The jail is also subject to periodic fire and health inspections by state and local authorities. A comprehensive audit is conducted every three years to ensure accuracy in records and documentation and to ensure that the facility is operating within the standards and guidelines established by the Department of Corrections. Sheriff Robert J. McCabe has instituted a policy of monthly environmental inspections by Correctional Services staff with the assistance of the medical service contractor to ensure standards are met and inmates are properly cared for. 
the processing of inmate grievances. All grievances are subject to review by the Sheriff. Inmates are provided a copy of the Norfolk City Jail "Resident Handbook" which is a reference guide to facility rules, regulations, services and programs available during incarceration. The Grievance Coordinator provides an expeditious response and fair resolution to inmate complaints. The Grievance Coordinator shall mediate with staff and inmates, and if necessary, investigate, interview and review in order to resolve inmate grievances. The Grievance Coordinator also serves as Norfolk Sheriff’s Office liaison to the Citizen's Advisory Council, which encourages voluntary community involvement and participation in operations, services and programs of the Norfolk Sheriff’s Office and the Norfolk City Jail. |